Holds preventing registration

Students may have holds on their account preventing adding and dropping courses. These holds need to be resolved before being allowed to perform registration activity.

Click the arrow for more information

How do I find out if I have any holds?

On the Academics tab on myGate, click the "Hold" link in the "Registration Tools" box. The hold type, reason for the hold, and the processes affected will be displayed. For detailed information, click on "How Do I Resolve Holds?" section.

Advising Hold

Students must review their RACR with their academic advisor before scheduling classes each semester. Students may see their advisor's name and email address on their Academics tab on myGate. Advising holds are released by the academic advisor once advising has taken place.

Alcohol and Drug Awareness Training Holds

Students new to Murray State University who are under the age of twenty-five (25) must complete the online Alcohol and Drug Awareness Training called e-checkup. This hold prevents students who have not completed the training to register, drop or add university classes.
Mandatory Training

Once the training is completed, the system will remove the hold within 24 hours. For more information, please contact the Women's Center in Oakley Applied Science, Suite C102 or call 270-809-3140. For technical issues with Canvas, please contact the Office of TSCS at 270-809-2535. Office hours for both the Women's Center and TSCS are 8 a.m. -4:30 p.m. Monday-Friday.

Bursar Schedule Hold

Students who owe a balance of $200.00 or more are not allowed to schedule for future semesters. Please log in to your myGate account and review your account balance on your Money tab. If you have any questions, you may contact the Bursar's Office at msu.bursar@murraystate.edu or 270-809-4227.

College Transcript Needed

Please contact the college/university listed and request that your official college transcript be sent by secure electronic exchange (ex.: National Student Clearinghouse, EScript, etc.) to msu.admissions@murraystate.edu or by mail to:

Murray State University
Admissions
102 Curris Center
Murray, KY 42071
*Please note that college transcripts cannot be considered official when faxed or hand-carried by the student or mailed by the student. 
For questions about this process, please contact the Transfer Center at 270-809-3350.

Declare Major/Minor

Undergraduate students are required to declare an area or major by the time they earn a minimum of 45 credit hours. Undergraduate students who declare a major (as opposed to an area) are required to declare a 2nd major or a minor by the time they earn a minimum of 60 credit hours.

Major Change forms
Department signatures are required for declaring or changing areas, majors, and degree objectives. The only signature required for declaring or changing minors, concentrations, or catalog years is the student’s signature.
Completed and signed major change forms should be submitted to the Office of the Registrar, 1st floor, Sparks Hall.

ESL Hold

This hold prevents students who have not met language skill requirements to register for university classes. For more information on this hold, please see Weihong Gao in 6B9 Faculty Hall.

HS Transcript with Grad Date

Please contact your high school and ask that they send your official final high school transcript including graduation date to msu.admissions@murraystate.edu or by mail to:

Murray State University
Admissions
102 Curris Center
Murray, KY 42071
*Students may also use Parchment to order their high school transcripts.
For questions about this process, please contact Murray State Admissions at 270-809-3350.

Internal Collections Grades, Internal Collections Misc., Internal Collections Schedule

This hold is placed on students who have past semester debt that has been transferred to Internal Collections at Murray State University. Future scheduling and transcripts will not be allowed until this debt is paid in full. If you have any questions, you may contact the Bursar's Office at msu.bursar@murraystate.edu  or 270-809-3473 to set up payment arrangements.

International Admissions Hold

Academic English Program (AEP) students have one academic year to complete the admission letter requirements. Once completed, students should submit a new financial guarantee (bank statement, government document, etc.) to the international admissions office in Pogue Library basement. This hold will then be released and scheduling will be allowed.

International Documents Hold

Students must submit the required documents outlined in the admission letter to the international admissions office. The hold will not be removed to allow scheduling until the official documents have been received and verified by the international admissions office. For more information, please visit the international admissions office at Pogue Library basement.

International Insurance Hold

All F-1 and J-1 visa holders are required to provide proof of mandatory health insurance. Specific health insurance requirements were provided in your admission packet. If more information is needed, please visit Pogue Library basement. Health insurance must be purchased prior to registering for classes. Proof of insurance may be delivered in-person to Pogue Library basement or sent to msmith1@murraystate.edu. Insurance may be purchased for a semester at a time or for the duration of the academic year. Insurance periods must start on the first day of classes and end on or after the last day of finals. To be eligible to register for the next term, proof of insurance must be provided to the addresses mentioned above. Holds will not be removed until the insurance requirements have been met.

Kentucky Department of Revenue

Students whose debt has been transferred to the Kentucky Department of Revenue will not be allowed to receive a transcript or schedule for classes until the debt is paid in full. Students should contact the state at 502-564-4921. For further information contact Bursar's Office, Internal Collections at msu.bursar@murraystate.edu or 270-809-3473.

Needs New Application

Racer Academy students intending on completing more Racer Academy courses in the spring semester do not need to take further action. Racer Academy students planning to attend Murray State University as a freshman in the upcoming fall semester should complete a first-time freshman admission application.

Admission Application
For questions about this process, please contact Murray State Office of Undergraduate Admissions at 270-809-3350.

New Letter of Good Standing

Please contact the Transfer Center at 270-809-3350.

New Student Orientation Req'd

All new Murray State University students are required to complete an orientation program. Orientation may be completed in person or online depending on the student's campus location. Students completing the online orientation are "enrolled" in the Canvas Orientation module. Students will complete the module and quiz at the end with at least an 85% to release this hold. For questions about this process, please contact Alison Marshall at 270-809-5796.

Outstanding Debt-Degr Fee

Students who did not pay the graduation application fee when submitting the application must now submit the fee. Students that fail to pay will not be allowed to register for future semesters, order transcripts, or receive a diplomaContact msu.graduation@murraystate.edu to remit payment.

Outstanding Debt-Transcript

Students who ordered a transcript(s) without submitting payment are not permitted to register for future semesters or receive additional transcripts until payment is remitted. Contact msu.transcripts@murraystate.edu to remit payment.

Pending Degree/Can't Register

Students who have applied for graduation are not permitted to register for classes for a future semester without officially being readmitted to the university for a new program of study. If you are attempting to register for classes for a new program, please contact either the Transfer Center (to schedule for undergraduate classes) or the Graduate Admissions Office (to schedule for graduate-level courses) for details on how to be admitted to a new program.

For students who need to take additional classes for the current degree program, please email the Graduation Office at msu.graduation@murraystate.edu and request that your graduation application be moved to a future term. The Graduation Office will then move your existing application and release the hold so you may register for additional classes.

Request Official ACT/SAT Scores

Please contact Office of Undergraduate Admissions at 270-809-3350.

Required Documents Needed

Please contact the Office of Undergraduate Admissions at 270-809-3350.

SSN discrepancy/missing

Social Security Numbers are required for all enrolled students. The IRS requires Universities to submit a student’s 1098T form with a correct SSN and full legal name (IRS regulation 1.60505-1) as well as enrollment verification information with a correct name and SSN to the National Student Clearinghouse for loan deferment and to the state of Kentucky and the Department of Education for reporting purposes.

Occasionally, we are notified the name or social security number we have on file for a student doesn’t match IRS/KY DOE records or doesn’t match previously submitted information from other schools. A copy of the SS card is required to prove a legal name and SSN.

If your hold message says “Required: Copy of SS card,” provide a copy of your SS card to the Office of the Registrar, 1st floor Sparks Hall or contact msu.registrar@murraystate.edu.
If your hold message says “Needed: SS card or W-9 form,” either provide a copy of your SS card or provide the completed W-9 form to the Office of the Registrar, 1st floor Sparks Hall or contact msu.registrar@murraystate.edu.

Student Loans Grades, Student Loans Schedule, Student Loans Miscellaneous

Students who have been awarded an Institutional Loan such as Perkins, Nursing, Owen, or Norris, and are not current will not be allowed transcripts or to schedule for classes. If you have any questions, you may contact the Bursar's Office at msu.bursar@murraystate.edu or 270-809-2669 regarding these loans.

Study Abroad

A Study Abroad Hold is placed on a student who has returned from their trip if there is still a balance owed on the program bill. To have the hold removed the student must pay all remaining program fees in full and have a zero balance.
A Study Abroad Hold is placed on a student who has not yet studied abroad if that student has not yet met all requirements with the Education Abroad Office. There are two things to do to complete these requirements:
  1. Login to Horizons application and complete the Post-Acceptance section.
  2. Complete the orientation program on Canvas with 100% on the quiz.

Title IX Hold

Students who have not completed the Title IX and Harassment Prevention online training on Canvas will have a Title IX Hold placed on their accounts. This hold prevents students who have not achieved a score of 100% on the assessment/quiz portion of the online training to register for, drop or add university classes. Once the score of 100% on the assessment has been achieved, the system will remove the hold within 24 hours.
For more information on this hold, please see the Office of IDEA in 103 Wells Hall or call 270-809-3155. For technical issues with Canvas, please contact the Service Desk at 270-809-2346. Office hours for both IDEA and the Service Desk are 8 a.m. - 4:30 p.m. Monday-Friday.

University ESL Conditional

Students who are admitted as ESL Conditional must meet university admission requirements before this hold will be removed. Graduate students must meet individual graduate program requirements and be admissible to the university. An application and all required admission documents must be submitted to the international admissions office. For more information, please visit Pogue Library basement.

Unpaid Housing Deposit

Students are required to pay a $150 deposit when they complete their initial application for a space in housing. If a student cannot pay the deposit at the time of application, the deposit can be deferred. The hold is placed on the account after the semester has started and will be removed once the deposit has been paid.

Update Perm/Home Addr

Students who do not have a valid permanent/home address on file with Murray State are required to add a valid permanent address on myGate. Please click here for instructions on how to add your address. Once you have added/updated your permanent address, please email msu.registrar@murraystate.edu. Please include your name, M number, and that you have updated your address on myGate. The Office of the Registrar staff will review your address and release the hold.