Work orders

Work Order System

The AiM work order system is the tool utilized to record the materials and labor for the Department for Facilities Management's activities. A large portion of the work orders are charged to internal accounts or cost centers for distribution of labor to support cost accounting for various buildings and activities. The remaining work orders are charged on a reimbursable basis to the self-supporting auxiliary enterprises and non-state funded activities.

Requests for emergency or routine service will be received at the Department for Facilities Management during normal working hours (7a.m.- 4 p.m.) by telephone, in person or writing. The telephone number is 809-4291. Facilities Management is located behind the General Services Building on Chestnut Street. Work requests can be faxed to the department in writing on the form at the bottom of this page. The fax number is 809-6270.

After normal work hours (4 p.m.- 7 a.m.), on weekends or holidays, requests for emergency services only, will be received by the Murray State Police Department at 809-2222. Security relays the message to the Shift Supervisor at the Central Heating and Cooling Plant. The Shift Supervisor will determine the nature of the emergency and react appropriately based on the Emergency Policies of the Department for Facilities Management.

Click here to enter a work request through the AiM System.

If you do not have access to the AiM system, please contact Brad King, Facilities Management System Administrator at 809-6871, or e-mail

For those that were still using the fax, please submit your work orders by phone to the Facilities Management office at 809-4291, or contact Brad at the phone number or e-mail address above for training on the on-line work order system.